Privacy Policy

1. Introduction

MicroCMMS respects the privacy of individuals and organisations using its maintenance management platform.

This policy explains how personal information is collected, used, stored, disclosed and protected.

MicroCMMS initially operates under an Australian sole trader structure, with the intention of transitioning to a registered company in the future.

2. Information We Collect

Depending on platform usage, information may include:

• Names and business email addresses.
• Organisation and account details.
• User roles and permissions.
• Authentication and activity records.
• Technical information such as IP addresses and browser details.
• Support communications.
• Personal information contained within maintenance records, work orders and attachments.
• Billing information where applicable.

3. How Information Is Used

Information may be processed to:

• Create and administer accounts.
• Provide maintenance management functionality.
• Manage user authentication and permissions.
• Maintain platform security and reliability.
• Provide technical support.
• Communicate service updates.
• Meet applicable legal obligations.

4. Customer-Controlled Information

Customers control the operational information entered into MicroCMMS and the access permissions assigned to their users.

Customers are responsible for ensuring they have appropriate authority to collect and process information entered into the platform.

5. Information Sharing

MicroCMMS may use third-party service providers for infrastructure, hosting, communications, billing and technical operations.

MicroCMMS does not sell personal information.

Service provider details and relevant data processing arrangements will be documented before commercial release.

6. Data Storage and Security

MicroCMMS uses technical and organisational safeguards intended to protect information from unauthorised access, loss and misuse.

Hosting locations, security controls and retention arrangements will be confirmed before commercial release.

7. Data Retention

Information is retained for legitimate operational, contractual and legal purposes.

Customer data retention, export and deletion arrangements are governed by the applicable customer agreement.

8. Access and Correction

Individuals may request access to or correction of their personal information by contacting MicroCMMS.

Requests relating to information controlled by a customer organisation may be referred to that organisation.

9. Cookies and Browser Storage

MicroCMMS may use cookies or browser storage for authentication, security, session management and user preferences.

Any additional analytics or tracking technologies will be disclosed as applicable.

10. Policy Updates

This policy may be updated to reflect changes in the platform, operational arrangements or legal requirements.

The effective date and version number will be updated when changes are published.

11. Contact