Terms of Service

1. Acceptance of Terms

These Terms of Service govern access to and use of the MicroCMMS platform.

By creating an account or using the Services on behalf of an organisation, users agree to these Terms and confirm they have appropriate authority.

2. Description of Services

MicroCMMS is a cloud-based computerised maintenance management system designed to assist organisations with asset management, maintenance planning, work orders, inspections and maintenance records.

Functionality may evolve as the platform develops.

3. Customer Accounts

Customers are responsible for:

• Maintaining accurate account information.
• Managing authorised users.
• Protecting account credentials.
• Assigning appropriate permissions.
• Reporting suspected unauthorised access.

4. Subscription and Billing

Subscription fees, usage allowances and billing arrangements will be defined in the applicable customer agreement.

No paid subscription will commence without the Customer accepting the applicable commercial terms.

Special pilot arrangements may apply to approved founding customers.

5. Customer Data

Customers retain ownership of their operational data, including asset registers, maintenance histories, work orders and associated records.

MicroCMMS may process Customer Data as reasonably necessary to provide, maintain, secure and support the Services, subject to applicable agreements and law.

MicroCMMS does not sell Customer Data.

6. Intellectual Property

The MicroCMMS software, source code, interface designs, documentation and branding remain the intellectual property of the service operator or its licensors.

Customers receive a limited right to use the platform under their applicable agreement.

7. Acceptable Use

Users must not:

• Access information without authorisation.
• Introduce malicious software.
• Circumvent security controls.
• Disrupt platform operations.
• Use the Services for unlawful activities.
• Attempt unauthorised security testing.
• Misuse account credentials.

8. Service Availability

MicroCMMS aims to provide a reliable and secure platform.

Availability and support commitments are defined in applicable customer agreements.

Uninterrupted or error-free service is not guaranteed.

9. Maintenance Responsibilities

MicroCMMS provides software tools to assist with maintenance management.

Customers remain responsible for maintenance decisions, equipment safety, regulatory compliance, technical assessments and the accuracy of operational records.

10. Confidentiality

MicroCMMS and its Customers must protect confidential information obtained through their commercial relationship, subject to applicable contractual and legal requirements.

11. Liability

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.

Any agreed liability limitations will be specified in the applicable customer agreement.

12. Termination

Subscription termination, data export, retention and deletion arrangements are governed by the applicable customer agreement.

13. Changes to Terms

MicroCMMS may update these Terms to reflect changes in services, operations or legal requirements.

Material changes will be communicated in accordance with applicable agreements and law.

14. Future Company Transition

MicroCMMS may transition from its initial sole trader structure to a registered Australian company.

Any transfer of contractual rights or obligations will be handled in accordance with applicable law and contractual requirements, including obtaining consent where necessary.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia, subject to applicable mandatory laws.

16. Contact